Understanding Engage: The Admin Page

Understanding Engage’s Admin Page#

What is the Admin Page?#

Engage’s Admin Page is where you can view and manage all of the components of your Engage experience. This includes:

• Viewing your connected Accounts for receiving inbound messages.
• Viewing/Managing Tags
• Viewing/Managing Protocols
• Viewing/Managing Data Fields
• Accessing your Engage Inbox Settings, like the Shared Queue mode
• Viewing/Managing Team Alerts

How Do I Get to the Engage Admin Page?#

To view the Admin Page, simply click on your profile icon in the upper right-hand corner to access the System Menu. Then click the ‘ADMIN’ option from the dropdown menu.

Viewing/Managing Tags, Protocols, and Data Fields#

Learn more about how to manage/view your tags, protocols, and data fields HERE.